Recent Posts

The Beer Tap

Regret

Went to the San Fran Music Tech Summit today, on behalf of good ol' Audible Magic. Great conference - always thrilled to be there. Pity, all of those NDAs that I'm covered by, or I'd be able to offer some color commentary.

I went to the last conference they threw, also at Hotel Kabuki, right after I started at Audible Magic, and I'll admit - I had low expectations. Til it blew me away. When do you get to grab an unplanned lunch with someone from a company that just acquired another company, someone from the acquired company,  and be the third piece of the puzzle yourself? The sessions weren't bad, either.

Fast forward to today, and I can actually say I regret not going to a conference event. Usually I'm the guy who either flits in and out, or sits in the back pounding on his blackberry and/or laptop, totally oblivious of his surroundings, until cocktail hour (which, for anyone who hasn't figured it out yet, always starts about half an hour before they say it does on the schedule, if you're nice to the staff). But today was different.

I was captivated by the discussion between Fred Von Lohmann of EFF and Zahavah Levine of YouTube, and a few other people, on the subject of copyright issues in music law. It was awesome. You'd think that after this long in online media I'd know that stuff cold. I do. But I feel like most of that coldness came from today.

So what's to regret? Thanks to work, I had to peace out midday - halfway through the social networks and music panel, and it helped that it didn't seem great - but then again I only lasted for four minutes of it, and I was pounding away on the blackberry for 3.5 of them, until I realized I had to go anyway. So perhaps I judged too quickly. But the regret - the regret.

Tim Ferriss, who wrote "The Four Hour Work Week", was interviewed by Derek Sivers of CD Baby, after I left. Wish I had been there for that. I actually regret it.

I was reading about his diet... the slow carb diet. I happen to know one or two things about diets, and I'm in pretty good shape. Not insane shape, but pretty good shape. The knowledge he has of diets, nutrition, etc. (you've got to read at least a few of the 800+ comments to get a sense for the depth of it) is astounding. If he approaches everything in life with that kind of intensity (which he seems to) he's on his way to being downright wise. Like I said: impressed, and I regret not being there for it.

NewTeeVee Live

At the NewTeeVee Live, the conference on internet television and new media put on by Om and Liz over at GigaOm/NewTeeVee. Listening to AT&T's Group Vice President talk about their plans for the future in mobile and across devices. Very interesting.

Something about this crowd though... about 1/3 of them are on their laptops typinging away.  I'm pretty sure the guy at the table in the front is writing an article for NewTeeVee. Sorry I'm not writing something more useful... but I'm sure someone else is covering it.

Southwest and kids

The kids thing scares the daylights out of me. I can barely function in a "normal" relationship with jobs, athletics, activities, volunteering and the rest of it; how kids fit in baffles me.

That said, I noticed a post by Martin Bishop at Landor about Southwest, and it reminded me of a letter a co-worker sent and received regarding a recent change to Southwest's pre-boarding policy. (I agree in general that Southwest's claim to fame is treating all equally, or, at least, appearing to - I'm curious to see what Martin thinks of the new intercontinental all-business class airlines which are trying to mimic the one-class low fare program, but for business passengers - but that's a subject for another time).

My coworker has children, and he also flies Southwest religiously. He was horrified to find out that pre-boarding for families with small children was to end, according to early reports, as in some instances when away from a computer (at the in-laws) he can't print out boarding passes.  And with small kids, sitting together is important.

Being a passionate Southwest customer, he wrote a letter. And Southwest showed off, as usual, what an exemplary company it is and why it has one of the best brands - able to combine value and high-class customer service all the time, no excuses.

He received a prompt reply on nice company letterhead (not the typical United Airlines almost-as-cheap-as-newsprint letterhead) addressed to him, explaining the change. The pre-boarding policy for families would continue, it said, but families would be moved from before the A boarding group to before the B boarding group. The reason for this was primarily to speed up the loading and unloading of the flight, as families in the front rows take longer to get ready to leave, making everyone - especially efficient and rushed business passengers, stuck behind them - slower to exit the plane. He sits in the back of the plane normally, and there are always seats available after just A's have boarded, so for him it really means little will change. Also he pointed out that it offends him when traveling for work when families up front stall the whole process of getting off the plane, because they were selfish and sat up front, so he's actually a fan of the new policy.

Of course it makes excellent business sense as well. One of the reasons Southwest is so inexpensive is because (as of when the HBR case was written, at least) the company managed to bring aircraft turnaround time at the gates down to 18 minutes from - literally - hours, thus freeing up fantastic amounts of working capital. There were many aspects of this, from not transferring luggage to other carriers, not accepting luggage transfers, not having many connecting flights anyway (though that has changed), not having food service, not having beverage carts, not having sophisticated, overly complex computer systems with assigned seats and complicated boarding processes, having grounds crews clean planes on a more sane basis, etc. It all combined to drastically reduce turn around. And, if this change shaves even 1 minute off the turnaround time, it would shave yet another ~5%. Might even result in cheaper tickets for all of us.


Anonymity on the web

I've been saying this for a long time, so it's nice to see mainstream media catch on: social networks end anonymity on the web. At least, they have the potential to. A recent article in Time Magazine may be only the beginning.

Your average person on the internet is and largely has been the opposite of anonymous. Logging in from home, or the same work computer, they probably are always on the same IP address. Google stores their searches indefinitely, and if one were to cross reference anything - say, directions on Google Maps against their Google Calendar (or evite RSVPs) figuring out who, exactly, any given "anonymous" IP address actually is wouldn't be that difficult. I'm not familiar enough with how everyone out there handles URLs, but it's not difficult to imagine the referring page's URL from an email or other secure program having something that would identify the user, or at least the account, for the next page they see. But I'm getting technical - and that's the point. Your average internet user isn't aware of any of this, they just think by clicking "Clear Private Data" or "Delete History" they've covered their tracks.

Online advertising, and behavioral targeting in particular, tries to un-anonymize. If people who go to a certain website - say, for gamers - have a propensity to click on a certain type of ad - say, for Porsche - they'll target better. If you have visited a behavioral targeting ad company's network site and picked up a cookie (without knowing it) they're seeing everywhere you go (where they have a relationship) and tuning advertising to - if not to you, to people like you. You don't notice, because it doesn't hurt a bit. It does pay really well, though.

The fact is that only really hackers and other savvy anarchy-prone people ever truly take full advantage of the anonymity of the web. The recent WikiTracker news goes to show that we're not nearly as anonymous as we think; then again when was the last time you heard about an accidental leak of a money laundering operation's IP addresses?

The money launderers aren't on facebook, and aren't likely to be. That 0.01% of the market will remain unpenetrated. But for the rest of us, it's nice to have an actual identity.

Everywhere I go on the net I am honest about - my username is usually "alex" (if I find out about something before anyone else named Alex) or "alexs" or "shartsis". My IM names are all basically some combination of those words or initials. Because I'm a real person, I have a reputation in real life, and there's no reason not to live up to that reputation in online life. Isn't it obvious?

Not so much, apparently, to the CEO of Whole Foods. By having an "anonymous" username on a finance chat site, he thought it was okay to talk about the company's prospects and to lambaste the competition. To me this is not only immaturity at work, it's ignorance and foolishness. If you're rich, famous, or both the internet will be less anonymous for you than for anyone else. Why? Because the data is all out there. All it takes is a little motivated searching. Celebrity and money are two good motivations. Do robbers stake out the average looking house, or the posh looking house? (And remember, Yahoo!, Google, eBay and the rest of the web has people behind it - employees with access to all that data.)

Facebook is great because, like other social networks, it encourages people to behave themselves as they would offline, in the "real" world. You wouldn't flame someone, or insult them, for no reason, in public. You wouldn't yell and scream about most things - especially not minor things. But people do that online. Not when it's easy to see who the real person is, and bring the what should be uncomfortable online yelling match into a decidedly awkward offline  yelling match.

Over the course of the next few years, I think the social nets have the potential to return the world to pre-industrial age social responsibility. In a town before the industrial revolution, people had reputations. Some worked to escape them - or left - because the system was far from perfect. But unless you wanted the reputation for being the village crazy person, you didn't yell at people for no reason, or do mean things to them. You apologized. You acted financially responsible when you were around the banker. The banker always wore a suit, because he carried on his shoulders the responsibility for everyone's financial security and to do otherwise might have been cause for concern. The industrial revolution and the rise of cities changed that. The seedy parts of cities visited by characters in Oscar Wilde books and plays were not where respectable people went or were seen precisely because of the anonymity they afforded. (Dorian Gray would love the internet). Because of this anonymity and double life, society maintained illusions and facades - to its detriment.

The social nets could change that. They could blend the cosmopolitan and accepting nature of city life with the accountability of social groups. The outing of a few clown marketers on Wikipedia is only the beginning. So is the ham-handed behavioral targeting that's available today. Just wait for Facebook.

After a long silence... VOIP

When the minidisk player I bought in college turned obsolete about two weeks after I bought it, I sought treatment for early adopter disease. It's been in remission ever since, and life has been good. Without it I have free time to participate in sports, and other activities, and be a social person. I also have beer money. Life has been good. But recently things have taken a turn for the worse: I tried VOIP.

Enter BroadVoice and the Snom 360. I don't even have the energy for a full rant, because it just pains me to think about the 8 hours of my life wasted getting these two supposedly fully featured things to work at all, let alone together - not to mention the $150 the Snom phone set me back. For my $150 I got a pretty cool high-end office phone with a setting disabling it from receiving calls. That's right, it's the "broken" setting. Unfortunately, next to the "o On o Off" selection in the settings page, it's labeled "Call Complete" - which isn't nearly as descriptive as it should be. "Do you want your phone to act totally broken?" would be infinitely more helpful. Six hours to fix that one.

There's also this thing called DTMF, which, for the rest of us, means touch tone type. Apparently there are multiple types, and apparently whichever one my phone is set to won't activate phone menus on, say, the BroadVoice help line. I call BroadVoice to wonder why my phone won't receive calls ("Call Complete = off") or why I can't dial menus (DTMF issues) and the menu says "press 1 for technical support" I press "1" and nothing happens. Eventually it tires of me, says it can't route my call, and hangs up. Good thing nobody leaves me voicemails, cause if BroadVoice won't let me talk to tech support, what do you think the chances are of them letting me listen to my voicemails?  And that's to say nothing of SpinVox not integrating with  the "Call Forward Do Not Answer" feature of BroadVoice at all, let alone as seamlessly as it works with Verizon Wireless. Who'd have thought I'd be holding up Verizon as an example of how to get technology right? Now instead of saving cell phone minutes (the point of this whole VOIP adventure) it's actually costing me more minutes because I need to call BroadVoice tech support on my Verizon cell phone. Time spent: 2 hours. Still not fixed.

This could be another life-threatening flare-up of early adopter disease. I barely escaped college without being consumed by it, and I'm worried. Maybe tomorrow I'll wake up and there'll be an iPhone next to my bed and I'll have a chumby as an alarm clock. The Horror!


* Update: So the incoming calls aren't working, again. And, upon closer scrutiny of the "Call Completion" option, it isn't as I had suspected. At least according to Snom's online manual. But that was the last setting I changed to make things work... so now I'm totally stumped. Again. 8.5 hours wasted, and counting...

Creativity and interesting tools

Just read an interesting article from Business 2.0 on Kevin Ham, one clever guy. Is he making the world a better place? Maybe, maybe not. But damn! Way to spot an opportunity and outsmart the hell out of the rest of us. It was like the California gold rush in 1849 - except instead of ground with gold in it, he staked out domain names people would go to. And only a handful of people - now a very rich handful - ever found out a gold rush was going on, even without Donner Pass in the way.

Investment banking friends: it's okay to be jealous. We're all jealous, at least a little bit, in our own ways.

A reminder that there's brilliance in simplicity.

Also, the article unearthed a cool little tool that Overture left online... wish the Goog had something like it, but they're too smart for that.

Why I no longer work in politics

Let's say for a minute that you're a politico, a policy maker/worker bee in a political campaign or for an elected office holder. Let's go a little further, and say you hitched yourself to a rising star - maybe the Latino mayor of Los Angeles, Antonio Villaraigosa. (Of course, doing this means you got over the fact that he invented his last name to appeal to voters - but hey, Jon Stewart hardly did any different).

Your man is elected mayor of the second largest city in the United States. Not bad. He's popular and is a nice, likable guy that seems to be doing a good job. People talk of the governorship one day. And then - on a different day - to quote the LA Times, "The mayor was carrying takeout food and a bottle of wine" at a Sherman Oaks condo complex where his, er, mistress lives. Cue: divorce, mayhem, curtain.

People do stuff like that. In fact, one need not travel far to find another big-city mayor having affairs - just go to San Francisco. And there if you were but a campaign worker bee - say, his campaign manager - it might have been your wife doing the cheating! And that's not to mention the charismatic ex-president.

Where I meant to go with the "People do stuff like that" paragraph was not a rush to judgment, however: it was simply to answer the rhetorical title of this post. I no longer work in politics because politicians are people (perhaps even more prone than most to human failings - or having their human failings discovered, at least) and people do stupid, career-ending things, and that's one risk I'd rather avoid.

Wish came true

Turns out, if you ask the Craig's list gods for a Death Ride ticket, they shower you with offerings.

It's been nice knowing everybody. I'm available for supper before July 14th... after that, all bets are off. Just take a look at the elevations. This is gonna be fun!

Tomorrow I'm heading to Idaho to "train at elevation". Wonder if spending 6 hours a day for ten straight days doing some hardcore fly-fishing is going to get me prepped for 129 miles and 15,000 ft plus of elevation. Hmm.

I wish...

I had heard of this in time to have signed up for it.

Finally! Yahoo does something good for a change!

After some kind of long overdue divine intervention, Yahoo! finally did it.Having once met Lloyd Braun and witnessed the purest of idiocy, I wondered why he was still there. Reason: he was Terry's friend. Which then made me wonder why Terry was there. Terry being around for so long (whatever they were paying him) made me wonder why the board was still there.

And then there was last week's WSJ article (no link 'cause it's subscription required) and like that, he's gone!